1. About this policy
This Privacy Policy explains how Qiwu Rhyme Ventures (“QIWU”, “we”, “us” or “our”) may collect, use, disclose, retain and protect personal information when you use our websites, member portal, subscriptions, educational tools, support channels and related services.
2. Information we may collect
We may collect account details, contact information, subscription and transaction references, membership status, support messages, device and usage information, language preferences, and content you choose to upload or submit. Payment card or banking information may be processed directly by an external payment provider rather than stored by QIWU.
3. Uploaded charts and content
Charts or files may contain account numbers, balances, names or other sensitive information. Remove or conceal personal and financial identifiers before uploading. Do not upload passwords, private keys, full payment-card details or brokerage credentials.
4. How we may use information
We may use information to create and manage accounts, provide eligible member functions, process subscriptions, respond to support requests, maintain security, improve services, comply with legal obligations, communicate service updates and understand how our websites are used.
5. AI processing
Content submitted for AI-supported analysis may be processed by technology providers used to deliver the service. The applicable processing method, storage period and provider settings should be reviewed in the current service documentation before publication of this policy.
6. Sharing and service providers
We may share information with service providers that support hosting, authentication, analytics, communication, payment processing, customer support and AI functions. We may also disclose information where required by law, to protect rights and security, or in connection with a lawful business transfer.
7. International processing
Some service providers may process information outside Malaysia. Where applicable, we take reasonable steps to use providers and arrangements appropriate to the relevant legal requirements.
8. Cookies and similar technologies
Our websites may use necessary cookies for authentication and security, and may use analytics or preference technologies. Where required, available choices should be presented through the relevant consent or settings mechanism.
9. Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide services, resolve disputes, maintain records and meet legal or regulatory obligations. Retention periods may differ by data category and provider.
10. Security
We use reasonable administrative and technical measures to protect information. No online service or transmission method can be guaranteed to be completely secure.
11. Your choices and requests
Subject to applicable law, you may request access to or correction of personal information, ask questions about its use, update account details or withdraw certain optional communications. Some information may need to be retained for legal, security or transaction purposes.
12. Children
QIWU services are not intended for children. Users must meet the age requirements stated in the Terms of Use and any applicable financial product rules.
13. Third-party links
Third-party websites and services have their own privacy practices. QIWU is not responsible for the privacy practices of external providers.
14. Changes to this policy
We may update this policy to reflect changes in services, providers or legal requirements. The updated date will be shown at the top of the page.
15. Contact
For privacy questions or requests, contact cust@qiwu.my or write to Qiwu Rhyme Ventures, CO3, 3-1, Jalan Merbah 1, Bandar Puchong Jaya, 47170 Puchong, Selangor, Malaysia.